Case Study: University Quality Inn

Project Name: University Quality Inn Hotel Website Redesign

www.universityqualityinn.com

Project Summary (by the client): I began working at the University Quality Inn in October of 2008 and was amazed that when I took over no one really knew how to update our web site. It took me several long months of trying to get information from our web site provider before I could finally get on the site. I found it extremely difficult to get our provider to offer any information and everything took several phone calls to get answers. The final straw came when one day out of the blue, I could no longer get into the site where we make changes. It took me a week and a half to get any kind of an answer from our provider as to what the problem might be. I was told I would need to purchase additional software to be able to update our site. I was troubled by this as we were paying a large sum of money each month to have our site hosted by this provider and I thought that any updates should have been automatically provided for us as we really ask them for very little as we could make most of our own changes. Then I put the question to them, "If I purchase this software can you give me a percentage number as to how sure you are that this software will fix our problem?" They could not even give me a 50/50 on it. So I was faced with spending $100+plus dollars on software that may or may not fix the problem! Imagine asking my boss to pay for that and then telling him it did not fix the problem—not good. So I decided to call around to some other companies and came across Dreamscape. They provided a very quick response to my call, talked to me in a language I could understand and gave me a time frame to get a new site up and running that seemed very reasonable. Plus they were a third of the cost we were currently paying for little or no service. I took the proposal to my boss and he gave it the green light and Dreamscape has been my absolute hero since. Extremely easy to work with, they updated our site and made it look so awesome, I get compliments on a daily basis and—as much as I would love to take all of the credit—I most definitely cannot. Dreamscape is amazing and I would highly recommend them to anyone for their web site needs.